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How to Balance Upgrades with Always-on Service Quality

Published by ServiceNow

With the speed of digital transformation and the consumerisation of IT, traditional incumbents are being forced to adapt & innovate at an unpreceded pace. BT had to re-imagine their strategy through an ambitious greenfield transformation programme as a response to their own market disruption. With customer experience at the heart, BT partnered with ServiceNow to help create their new venture by re-inventing the Telco service experience.

Through this collaboration, BT also partnered on the design of newly released Telecommunications Service Management. This session will look at how ServiceNow was critical to BT Global’s service and platform innovation and reflect on the journey, including the crucial lessons learnt along the way.

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